Invoice Emails - Exclusion

This document explains on how we can avoid triggering invoice emails to customers

Login to Thompson Process back end system using below details.

http://reports.thompson.com/ThompsonProcess/InvoiceBills.aspx

Once logged in successfully, click ‘Hold Invoices’ button on left.

Here you can view list of existing exclusions. You can search by Order Number, Invoice Number, Subscriber Number, Product Code.

To add new exclusion, click ‘Add Invoice/Product to Exclude button on right.

You can add exclusion either by Product Code or Subscriber Number.

If you select Subscriber Number:

1. If you only enter Subscriber Number and do not enter order number or invoice number, it will exclude all the orders for that subscriber.

2. If you enter Subscriber Number + Order Number, it will exclude for all invoices within that order.

3. If you enter Subscriber Number + Order Number + Invoice Number, it will exclude only that invoice.

If you select Product Code:

It will exclude for all the orders placed for that particular Product Code.

For both the type, you need to select if you want to add this exclusion for which process. Options are ‘Daily Invoices’ or ‘Fulfillment or ‘Weekly Invoices’. You can select 1 or any 2 or all 3. Accordingly it will be excluded from the selected process

After all required information is added, please Save your entry.